Terms & Conditions
Welcome to Patch Makers USA. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.
1. General
These Terms and Conditions govern your use of our website and services. By accessing or using our site, you agree to be bound by these terms, including our Privacy Policy and any additional terms and conditions that may apply to specific sections of the site or to products and services available through the site.
2. Intellectual Property
All content, including but not limited to text, graphics, logos, images, and software, is the property of Patch Makers USA or its content suppliers and is protected by international copyright laws. Unauthorized use of any content on the site may violate copyright, trademark, and other laws.
3. Product Information
We strive to ensure that the product descriptions and images on our site are as accurate as possible. However, we do not warrant that the product descriptions, images, or other content are accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.
4. Ordering and Payment
All orders are subject to acceptance by us, and we reserve the right to refuse any order. Upon receiving your order, we will send you an order confirmation email. Please review the confirmation and notify us immediately of any discrepancies. Payment must be received by us prior to shipping your order. We accept major credit cards and other payment methods as indicated on the site.
5. Shipping and Delivery
Shipping times may vary depending on the destination and availability of the items. We are not responsible for any delays caused by shipping carriers or customs. Risk of loss and title for items pass to you upon delivery to the carrier.
6. Returns and Refunds
We accept returns of items in new, unused condition within 30 days of delivery for a full refund or exchange. Custom orders are non-refundable unless they arrive damaged or defective. To initiate a return, please contact our customer service team for instructions.
7. Refund Policy
If you are not completely satisfied with your purchase, you may request a refund within 30 days of receiving your order. Refunds will be processed based on the original method of payment. Please note that shipping charges are non-refundable. For custom products, refunds are only available if the items are defective or incorrect due to our error. To request a refund, please contact our customer service team with your order details.
8. Limitation of Liability
To the fullest extent permitted by applicable law, Patch Makers USA disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the site, its servers, or email sent from us are free of viruses or other harmful components. In no event will Patch Makers USA be liable for any damages of any kind arising from the use of this site or from any information, content, materials, products, or services included on or otherwise made available to you through this site.
9. Governing Law
These Terms and Conditions and your use of the site are governed by the laws of the United States, and any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts of the United States.
10. Changes to Terms
We reserve the right to make changes to these Terms and Conditions at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the page. It is your responsibility to review these terms periodically for any updates or changes.
11. Privacy Policy
Patch Makers USA is dedicated to safeguarding your privacy. Any information that you provide to us when using this website will be used in accordance with this privacy statement. We may modify this policy periodically by updating this page, so please check back frequently to ensure you are satisfied with any changes. This policy is effective as of 6-4-2024.
We may collect the following information:
- Name and job title
- Personal information including company name, phone number, and email address
- Billing and shipping information, including phone numbers
- Demographic information such as postal code, preferences, and interests
- Other information relevant to customer surveys and/or offers
We require this information to understand your needs and provide you with better service, including:
- Internal record keeping
- Providing you with information updates and inquiries about your order, delivery, designs, mockups, samples, etc., directly related to your purchases
- Improving our products and services
- Periodically sending promotional emails about new products, special offers, or other information we think you may find interesting
From time to time, we may also use your information to contact you for internal market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customize the website according to your interests.
12. User Accounts
If you create an account on our site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
13. Indemnification
You agree to indemnify, defend, and hold harmless Patch Makers USA, its officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your account.
14. Termination
We may terminate or suspend your account and bar access to the site immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
15. Severability
If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect. The invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision.
16. Entire Agreement
These Terms and Conditions, along with any documents expressly incorporated by reference, constitute the entire agreement between you and Patch Makers USA with respect to the use of the site and supersede all prior or contemporaneous communications, whether electronic, oral, or written, between you and Patch Makers USA.
17. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Patch Makers USA
710 Lakeway Drive Suite 200, Sunnyvale, CA
Sunnyvale, California, 94085
[email protected]
(760) 999-0265